Privacy Policy of Master Minds Technologies

At [Master Minds Technologies] (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, services, and other products (collectively, “Services”). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect different types of information in order to provide and improve our Services to you. The information we collect may include:

Personal Information:

  • Contact Information: Your name, email address, phone number, and physical address when you inquire about or use our IT services.

  • Account Information: Username, password, and any other information you provide when creating an account with us.

  • Payment Information: Billing information, credit card details, and other financial information necessary for payment processing.

Non-Personal Information:

  • Usage Data: Information about how you access and use our website, software, and services. This may include your IP address, browser type, browser version, pages visited, and timestamps.

  • Cookies: We may use cookies and similar tracking technologies to monitor activity on our website and to improve our Services. Cookies are small files stored on your device that help us recognize and track your usage.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Maintaining Services: To deliver IT services, manage your account, process transactions, and improve the functionality of our services.

  • Communication: To respond to inquiries, send important notices (such as service updates or changes to the policy), and provide customer support.

  • Billing and Payment Processing: To process payments, issue invoices, and ensure the proper management of financial transactions.

  • Marketing and Promotional Communication: With your consent, to send promotional emails, newsletters, or service-related updates.

  • Security and Fraud Prevention: To protect our systems and prevent unauthorized access, fraud, and other illegal activities.

  • Legal Compliance: To comply with applicable laws and regulations, including tax and financial obligations.

3. Sharing Your Information

We may share your personal data in the following situations:

  • Third-Party Service Providers: We may share your information with trusted third-party vendors and partners who provide services on our behalf, such as payment processors, email marketing platforms, and IT support services.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner as part of the transaction.

  • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or government investigation.

We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, including for the purposes of satisfying legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

5. Your Rights

You may have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.

  • Correction: You may request that we update or correct any inaccurate or incomplete information.

  • Deletion: You may request that we delete your personal data, subject to certain legal exceptions.

  • Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

  • Data Portability: You may request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at the details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and to understand how our Services are used. Cookies help us:

  • Remember your preferences and settings.

  • Analyze traffic and improve the functionality of our website.

  • Provide personalized content based on your activity and interactions with our Services.

You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and services.

7. Security

We take the security of your personal data seriously and employ reasonable security measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and access control policies. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this policy, we will post the new policy on our website with the updated date. We encourage you to review this privacy policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our practices, please contact us:

  • Email: inquiry@masterminds.lk